Shipping policy

SHIPPING POLICY & IMPORTANT ORDER INFORMATION

Please review this policy before placing your order. By completing a purchase, you acknowledge and agree to the shipping policies below.

ORDER PROCESSING & SHIPPING TIMES

I always do my best to get orders out the next business day or within 1–2 business days. However, please allow 1–5 business days for your order to be processed and shipped, particularly during product drops, high-volume periods, holidays, or other unexpected circumstances.

Orders placed on Friday, Saturday, or Sunday will most likely ship the following Monday or Tuesday.

Please remember that processing time and carrier transit time are separate. The estimated delivery time provided by the shipping carrier begins after your package has been shipped and is not a guarantee of its actual delivery date.

MULTIPLE & SEPARATE ORDERS

Separate orders will usually ship separately.

I will NOT regularly combine multiple orders, even when orders are placed by the same customer, shipped to the same address, or result from product listings/releases posted at different times.

If you place multiple orders, please expect each order to be processed, packaged, and shipped individually. Shipping charges from separate orders will not be combined or refunded, unless I so choose.

TRACKING & DELAYED PACKAGES

Once your package has been accepted by the shipping carrier, tracking and delivery are handled by that carrier.

If your package is taking longer than expected, you are responsible for contacting the appropriate shipping carrier regarding tracking updates, delays, or delivery questions. I generally do not have access to any additional tracking information beyond what you can see through the carrier's tracking system.

Please keep in mind that packages frequently miss scans while traveling through the carrier's network. A tracking number that has not updated does not necessarily mean that the package is lost or has stopped moving.

This is particularly common when tracking shows a package scanned in Greensboro, North Carolina, followed by little or no tracking activity. In the overwhelming majority of these situations, the package is still moving through the carrier's network and simply has not received an updated scan.

WHEN I CAN ASSIST WITH A MISSING PACKAGE

Please allow carriers adequate time to complete delivery before contacting me for assistance with a potentially lost package.

I will do my best to assist when a package has still not arrived:

U.S. Orders: 3 weeks after the shipment date
International Orders: 4 weeks after the shipment date

Before these timeframes have passed, please contact the shipping carrier directly and allow additional time for delivery.

My ability to investigate a shipment is limited to the information and remedies made available by the applicable shipping carrier.

INTERNATIONAL ORDERS

International shipments may experience additional delays caused by customs processing, local postal services, international transportation, holidays, or other circumstances outside of my control.

Customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country, unless specifically stated otherwise at checkout.

Customs and international carrier delays are not included in my processing time.

SHIPPING ADDRESSES

Please carefully verify your complete shipping address before submitting your order. Customers are responsible for providing an accurate and deliverable shipping address.

Orders are shipped using the address provided with the order. If an address cannot be verified, appears incomplete, or otherwise creates a reasonable concern that the package cannot be successfully delivered, I reserve the right to cancel and refund the transaction rather than risk shipping the package to an incorrect or undeliverable address.

IMPORTANT

Once a package has been transferred to the shipping carrier, delivery schedules, tracking scans, routing, customs processing, and other carrier-related delays are outside of my direct control.

I will always make a reasonable effort to help when a legitimate shipping problem occurs, but please understand that I do not have special access to carrier systems or tracking information beyond what the carrier makes available.

By placing an order, you acknowledge that you have read, understood, and agreed to this Shipping Policy.